Refund & Cancellation Policy

This policy explains how cancellations and refunds work for subscriptions to software products, including Sprintly, sold by Eiko Tech Innovations (202603297576 (TR0352968-P)). We sell digital software subscriptions only; no physical goods are shipped.

1. Cancelling your subscription

You can cancel your subscription at any time from your account settings or by emailing us. Cancellation stops future renewals. You keep access to paid features until the end of your current billing period.

2. Refunds

• New subscriptions: if you are not satisfied, you may request a full refund within 14 days of your first payment.
• Renewals: monthly renewals are generally non-refundable. Yearly renewals may be refunded on a pro-rated basis if requested within 14 days of the renewal date.
• Billing errors: if you were charged in error, such as a duplicate charge, we will refund the incorrect amount in full.
• Service problems: if a serious problem on our side prevents you from using the product, contact us and we will offer a fair credit or refund.

3. How to request a refund

Email us from the address on your account with your account details and the reason for your request. We aim to respond within 2 business days.

4. How refunds are paid

Approved refunds are returned to the original payment method through Stripe. Depending on your bank, refunds usually appear within 5–10 business days.

5. Chargebacks

If you have a billing concern, please contact us first so we can resolve it quickly.

6. Contact us

Eiko Tech Innovations (202603297576 (TR0352968-P))
Email: [email protected]
Phone: +60 11-7174 5844